Privacy Policy
Guidance for Pacific Travel
Privacy Policy
The above constitutes the Company's Privacy Policy. The Company will continuously implement measures to appropriately handle customers' personal information and strive to ensure that customers can use the services with peace of mind.
Scope of Application
This Privacy Policy applies to how the Company collects, uses, manages, and protects customers' personal information on its website (including all related pages, such as WordPress) and in the travel-related services provided by the Company (hereinafter referred to as "the Services").Personal Information Collected
In providing the Services, the Company may collect the following types of personal information.- Reservation/Application Information
- Name, address, telephone number, email address, etc.
- Passport information (when required for travel arrangements)
- Emergency contact details, etc.
- Payment Information
- Credit card numbers, debit card numbers, bank account information (when processed through Shopify or payment gateway services, the security standards of those platforms shall apply)
- Communication/Device Information
- IP address, cookies, etc., from the device used by the customer
- Browsing history on the Company's website and service usage history
- Other
- Information obtained through inquiries and customer support
Purpose of Use of Personal Information
The Company uses the collected personal information for the following purposes.- For service provision and operation
- Arranging tours, optional travel plans, ticket purchases, etc., and managing reservations
- Implementing and supporting the travel-related services requested by the customer
- For contacting and supporting customers
- Contact regarding reservation confirmations, change procedures, and handling cancellations
- Responding to inquiries and providing customer support
- For payment processing
- Processing credit card payments and other payment methods for the purchase of products and services
- For marketing and promotion
- Distributing email newsletters and campaign information
- Analyzing customer trends and measuring advertising effectiveness
- For legal compliance and risk management
- To comply with relevant laws and regulations
- To detect and prevent fraudulent use and security risks
Management of Personal Information
The Company strives to keep customers' personal information accurate and up-to-date and implements appropriate security measures to prevent unauthorized access, loss, destruction, alteration, and leakage. Specific methods include:- Communication using encryption technologies such as SSL (Secure Socket Layer)
- Strict access controls and permission management
- Regular education and supervision of staff handling personal information
Use of Cookies, etc.
The Company may use cookies to improve customer convenience, understand usage on the website, and optimize advertising delivery. If customers do not wish to accept cookies, they can disable them in their browser settings; however, some functions may not work correctly as a result.Provision to Third Parties
The Company will not provide personal information to third parties except in the following cases:- When consent is obtained from the individual
- When sharing information within the necessary scope to provide services requested by the customer, such as with travel arrangers, local travel agencies, hotels, airlines, etc.
- When providing information to payment processors, etc., for payment processing or credit card transactions
- When disclosure is required by law or at the request of administrative authorities
- When necessary to protect the rights or property of the Company
- When jointly used with the Company's group companies or affiliates (limited to cases where specific purposes and scope are predetermined)
Retention Period of Personal Information
The Company retains personal information for the period necessary to achieve the purposes of use and within the period stipulated by relevant laws and regulations. Personal information whose retention period has ended will be securely disposed of or deleted in an irrecoverable format.Personal Information of Minors
Customers under the age of 18 should provide personal information with the consent of a parent or legal guardian when using the Services. The Company will handle the personal information of minors with due consideration for its protection.Overseas Data Transfers
The Company is based in Indonesia. It may also use overseas service providers for travel arrangements, payment services, etc. In such cases, personal information may be transferred to countries with different levels of data protection; however, the Company will comply with applicable laws and implement appropriate protective measures.Changes to the Privacy Policy
The Company may revise this Privacy Policy due to changes in laws or services. In the event of significant changes, notice will be provided on this website, and renewed consent may be obtained from customers as necessary.The above constitutes the Company's Privacy Policy. The Company will continuously implement measures to appropriately handle customers' personal information and strive to ensure that customers can use the services with peace of mind.